Cookies & Privacy

When you visit, browse, or use our website, you acknowledge that you have reviewed and agree to our cookie and privacy policies.

Privacy Statement

In this section, we clarify the types of personal data we gather about you, our reasons for collecting it, and how you can review, update, or request deletion of this information.

What Information Do We Collect?

We collect details such as your name, postal code, city, phone number, nationality, email address, and booking information associated with the tour or event you’re interested in. All booking details are securely stored within our booking platform, Checkfront. Email communications between you and us will also be kept for up to two years on a secure server managed by our designated provider.

Social Media: Facebook, TikTok, and Instagram

Tromsø Travel uses platforms like Facebook, TikTok, and Instagram to share updates with our audience. Any messages exchanged through these platforms will be stored there and deleted within two years. Reviews you provide through these channels may be showcased on our website.

How Do We Gather Information?

Information is gathered directly from you when you request details or offers for trips or events. All data provided is voluntarily given by you, either through email, website forms, or phone.

Why Do We Collect Your Information?

Your information helps us fulfill the services you request and deliver top-quality service. We also use it for customer management, billing, and accounting purposes.

Accounting Records

When you make a purchase (e.g., a tour or event), certain data (such as your name, email, and address) may be kept by our accountant in compliance with legal record-keeping requirements, which can extend up to ten years. Personal information that isn’t subject to these requirements will be deleted within a year.

Booking System and Payment Processing

When booking with us, your reservation is logged in our Checkfront booking system, and payment is processed through Stripe.

Your Right to Access, Amend, and Delete Your Data

You have the right to request access to the personal information we hold about you, as well as the ability to request corrections or deletion. We only retain data necessary to fulfill the purposes it was gathered for, and any data required for legal obligations (e.g., accounting) cannot be deleted.

Privacy Responsibility

Tromsø Travel prioritizes the protection of your personal data. The responsibility for safeguarding your information in compliance with legal requirements rests with the CEO. For inquiries regarding our privacy practices, please contact us.

Website Analytics And Cookies

To optimize your experience on our site, we use cookies. By using our website, you consent to this. You can adjust cookie settings through your browser and remove stored cookies if you wish. Additionally, we utilize Google Analytics to analyze user traffic on our site to improve user experience. All data associated with Google Analytics is anonymized.